We are pleased to present the Trustees' Annual Report for 2021. As a result of the COVID-19 pandemic there is
some overlap with the reporting from the previous year. This report reflects and highlights how staff and
volunteers have worked together to respond to ongoing challenges that have continued to arise over the past
year. The start of the pandemic saw a call to action, and this continued into 2021 - to meet the needs of
customers and clients when possible, to redeploy the profession where urgently required, to stop and restart
services, and to ensure safe access to settings, such as the day centre. It was by listening to government
guidelines that we were able to prioritise these needs and work accordingly on personal protective equipment
(PPE), workforce re-deployment, the use of telephone support, guidance and more. As the year went on, we
continued to engage with our staff and volunteers to identify the impact of the pandemic on members' wellbeing
and morale, assess access to vaccinations and PPE, and examine the impact on service users.
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