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2018-06-30
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No description of principal activities is disclosed
2017-07-01
Sage Accounts Production 18.30 - FRS
xbrli:pure
xbrli:shares
iso4217:GBP
03565515
2017-07-01
2018-06-30
03565515
2018-06-30
03565515
2017-06-30
03565515
2016-07-01
2017-06-30
03565515
2017-06-30
03565515
core:FurnitureFittingsToolsEquipment
2017-07-01
2018-06-30
03565515
core:MotorVehicles
2017-07-01
2018-06-30
03565515
bus:LeadAgentIfApplicable
2017-07-01
2018-06-30
03565515
bus:Director1
2017-07-01
2018-06-30
03565515
bus:Director2
2017-07-01
2018-06-30
03565515
core:WithinOneYear
2018-06-30
03565515
core:WithinOneYear
2017-06-30
03565515
core:RetainedEarningsAccumulatedLosses
2017-06-30
03565515
core:RetainedEarningsAccumulatedLosses
2016-06-30
03565515
core:RetainedEarningsAccumulatedLosses
2018-06-30
03565515
core:RetainedEarningsAccumulatedLosses
2017-06-30
03565515
core:ShareCapital
2018-06-30
03565515
core:ShareCapital
2017-06-30
03565515
core:OtherReservesSubtotal
2018-06-30
03565515
core:OtherReservesSubtotal
2017-06-30
03565515
bus:Director1
2017-06-30
03565515
bus:Director1
2017-06-30
03565515
bus:Director1
2016-07-01
2017-06-30
03565515
bus:SmallEntities
2017-07-01
2018-06-30
03565515
bus:AuditExemptWithAccountantsReport
2017-07-01
2018-06-30
03565515
bus:AbridgedAccounts
2017-07-01
2018-06-30
03565515
bus:SmallCompaniesRegimeForAccounts
2017-07-01
2018-06-30
03565515
bus:PrivateLimitedCompanyLtd
2017-07-01
2018-06-30
Statement of consent to prepare abridged financial statements
All of the members of Customer Service Insight Ltd have consented to the preparation of the abridged statement of financial position for the current year ending 30 June 2018 in accordance with Section 444(2A) of the Companies Act 2006.
Company registration number:
03565515
Customer Service Insight Ltd
Unaudited abridged financial statements
30 June 2018
Customer Service Insight Ltd
Contents
Directors report
Accountant's report
Statement of income and retained earnings
Abridged statement of financial position
Notes to the financial statements
Customer Service Insight Ltd
Directors report
Year ended 30 June 2018
The directors present their report and the unaudited financial statements of the company for the year ended 30 June 2018.
Directors
The directors who served the company during the year were as follows:
|
Mr Peter Saunders
|
Mrs Julia Saunders
|
|
Small company provisions
This report has been prepared in accordance with the provisions applicable to companies entitled to the small companies exemption.
This report was approved by the board of directors on
15 February 2019
and signed on behalf of the board by:
Mr Peter Saunders
Director
Customer Service Insight Ltd
Report to the board of directors on the preparation of the
unaudited statutory financial statements of Customer Service Insight Ltd
Year ended 30 June 2018
As described on the statement of financial position, the directors of the company are responsible for the preparation of the financial statements for the year ended 30 June 2018 which comprise the statement of income and retained earnings, abridged statement of financial position and related notes.
You consider that the company is exempt from an audit under the Companies Act 2006. In accordance with your instructions I have compiled these unaudited financial statements in order to assist you to fulfil your statutory responsibilities, from the accounting records and from information and explanations supplied to me.
Feeney Madden
2 Briar Edge
Forest Hall
Newcastle Upon Tyne
NE12 7JN
15 February 2019
Customer Service Insight Ltd
Statement of income and retained earnings
Year ended 30 June 2018
|
|
|
|
2018
|
|
2017
|
|
|
|
|
Note
|
|
£
|
|
£
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Turnover
|
|
|
|
848,199
|
|
846,024
|
|
|
Cost of sales
|
|
|
|
(
350,011)
|
|
(
425,631)
|
|
|
|
|
|
|
_______
|
|
_______
|
|
|
Gross profit
|
|
|
|
498,188
|
|
420,393
|
|
|
|
|
|
|
|
|
|
|
|
Administrative expenses
|
|
|
|
(
299,545)
|
|
(
257,313)
|
|
|
Other operating income
|
|
|
|
7,554
|
|
7,081
|
|
|
|
|
|
|
_______
|
|
_______
|
|
|
Operating profit
|
|
|
|
206,197
|
|
170,161
|
|
|
|
|
|
|
|
|
|
|
|
Other interest receivable and similar income
|
|
|
|
204
|
|
104
|
|
|
|
|
|
|
_______
|
|
_______
|
|
|
Profit before taxation
|
|
4
|
|
206,401
|
|
170,265
|
|
|
|
|
|
|
|
|
|
|
|
Tax on profit
|
|
|
|
(
38,530)
|
|
(
34,908)
|
|
|
|
|
|
|
_______
|
|
_______
|
|
|
Profit for the financial year and total comprehensive income
|
|
|
|
167,871
|
|
135,357
|
|
|
|
|
|
|
_______
|
|
_______
|
|
|
|
|
|
|
|
|
|
|
|
Dividends declared and paid or payable during the year
|
|
|
|
(
52,000)
|
|
(
42,000)
|
|
|
|
|
|
|
|
|
|
|
|
Retained earnings at the start of the year
|
|
|
|
773,614
|
|
680,257
|
|
|
|
|
|
|
_______
|
|
_______
|
|
|
Retained earnings at the end of the year
|
|
|
|
889,485
|
|
773,614
|
|
|
|
|
|
|
_______
|
|
_______
|
|
|
|
|
|
|
|
|
|
|
|
All the activities of the company are from continuing operations.
Customer Service Insight Ltd
Abridged statement of financial position
30 June 2018
|
|
|
2018
|
|
|
|
2017
|
|
|
|
|
Note
|
£
|
|
£
|
|
£
|
|
£
|
|
|
|
|
|
|
|
|
|
|
Fixed assets
|
|
|
|
|
|
|
|
|
|
Tangible assets
|
|
5
|
364,190
|
|
|
|
366,061
|
|
|
|
|
|
_______
|
|
|
|
_______
|
|
|
|
|
|
|
|
364,190
|
|
|
|
366,061
|
|
|
|
|
|
|
|
|
|
|
Current assets
|
|
|
|
|
|
|
|
|
|
Debtors
|
|
|
108,164
|
|
|
|
140,098
|
|
|
Cash at bank and in hand
|
|
|
491,505
|
|
|
|
321,673
|
|
|
|
|
|
_______
|
|
|
|
_______
|
|
|
|
|
|
599,669
|
|
|
|
461,771
|
|
|
Creditors: amounts falling due
|
|
|
|
|
|
|
|
|
|
within one year
|
|
|
(
61,522)
|
|
|
|
(
41,366)
|
|
|
|
|
|
_______
|
|
|
|
_______
|
|
|
Net current assets
|
|
|
|
|
538,147
|
|
|
|
420,405
|
|
|
|
|
|
_______
|
|
|
|
_______
|
Total assets less current liabilities
|
|
|
|
|
902,337
|
|
|
|
786,466
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Provisions for liabilities
|
|
|
|
|
(
11,852)
|
|
|
|
(
11,852)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
_______
|
|
|
|
_______
|
Net assets
|
|
|
|
|
890,485
|
|
|
|
774,614
|
|
|
|
|
|
_______
|
|
|
|
_______
|
|
|
|
|
|
|
|
|
|
|
Capital and reserves
|
|
|
|
|
|
|
|
|
|
Called up share capital
|
|
|
|
|
550
|
|
|
|
550
|
Other reserves
|
|
|
|
|
450
|
|
|
|
450
|
Profit and loss account
|
|
|
|
|
889,485
|
|
|
|
773,614
|
|
|
|
|
|
_______
|
|
|
|
_______
|
Shareholders funds
|
|
|
|
|
890,485
|
|
|
|
774,614
|
|
|
|
|
|
_______
|
|
|
|
_______
|
|
|
|
|
|
|
|
|
|
|
For the year ending 30 June 2018 the company was entitled to exemption from audit under section 477 of the Companies Act 2006 relating to small companies.
Directors responsibilities:
-
The members have not required the company to obtain an audit of its financial statements for the year in question in accordance with section 476;
-
The directors acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and the preparation of financial statements.
These financial statements have been prepared in accordance with the provisions applicable to companies subject to the small companies' regime and in accordance with FRS 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland'.
These financial statements were approved by the
board of directors
and authorised for issue on
15 February 2019
, and are signed on behalf of the board by:
Mr Peter Saunders
Mrs Julia Saunders
Director
Director
Company registration number:
03565515
Customer Service Insight Ltd
Notes to the financial statements
Year ended 30 June 2018
1.
Statement of compliance
These financial statements have been prepared in compliance with the provisions of FRS 102, Section 1A, 'The Financial Reporting Standard applicable in the UK and Republic of Ireland'.
2.
Accounting policies
Basis of preparation
The financial statements have been prepared on the historical cost basis, as modified by the revaluation of certain financial assets and liabilities and investment properties measured at fair value through profit or loss.
The financial statements are prepared in sterling, which is the functional currency of the entity.
Turnover
Turnover is measured at the fair value of the consideration received or receivable for goods supplied and services rendered, net of discounts and Value Added Tax.
Revenue from the sale of goods is recognised when the significant risks and rewards of ownership have transferred to the buyer, usually on despatch of the goods; the amount of revenue can be measured reliably; it is probable that the associated economic benefits will flow to the entity and the costs incurred or to be incurred in respect of the transactions can be measured reliably.
Taxation
The taxation expense represents the aggregate amount of current and deferred tax recognised in the reporting period. Tax is recognised in the statement of comprehensive income, except to the extent that it relates to items recognised in other comprehensive income or directly in capital and reserves. In this case, tax is recognised in other comprehensive income or directly in capital and reserves, respectively. Current tax is recognised on taxable profit for the current and past periods. Current tax is measured at the amounts of tax expected to pay or recover using the tax rates and laws that have been enacted or substantively enacted at the reporting date.
Deferred tax is recognised in respect of all timing differences at the reporting date. Unrelieved tax losses and other deferred tax assets are recognised to the extent that it is probable that they will be recovered against the reversal of deferred tax liabilities or other future taxable profits. Deferred tax is measured using the tax rates and laws that have been enacted or substantively enacted by the reporting date that are expected to apply to the reversal of the timing difference.
Tangible assets
tangible assets are initially recorded at cost, and are subsequently stated at cost less any accumulated depreciation and impairment losses. Any tangible assets carried at revalued amounts are recorded at the fair value at the date of revaluation less any subsequent accumulated depreciation and subsequent accumulated impairment losses. An increase in the carrying amount of an asset as a result of a revaluation, is recognised in other comprehensive income and accumulated in capital and reserves, except to the extent it reverses a revaluation decrease of the same asset previously recognised in profit or loss. A decrease in the carrying amount of an asset as a result of revaluation is recognised in other comprehensive income to the extent of any previously recognised revaluation increase accumulated in capital and reserves in respect of that asset. Where a revaluation decrease exceeds the accumulated revaluation gains accumulated in capital and reserves in respect of that asset, the excess shall be recognised in profit or loss.
Depreciation
Depreciation is calculated so as to write off the cost or valuation of an asset, less its residual value, over the useful economic life of that asset as follows:
|
|
|
|
|
|
Fittings fixtures and equipment
|
-
|
15 %
|
reducing balance
|
|
Motor vehicles
|
-
|
25 %
|
straight line
|
|
|
|
|
|
If there is an indication that there has been a significant change in depreciation rate, useful life or residual value of tangible assets, the depreciation is revised prospectively to reflect the new estimates.
Investment property
Investment property is measured initially at cost, which includes purchase price and any directly attributable expenditure. Investment property is revalued to its fair value at each reporting date and any changes in fair value are recognised in profit or loss. If a reliable measure of fair value is not available without undue cost or effort it shall be transferred to tangible assets and accounted for under the cost model until it is expected that fair value will be reliably measurable on an on-going basis.
Impairment
A review for indicators of impairment is carried out at each reporting date, with the recoverable amount being estimated where such indicators exist. Where the carrying value exceeds the recoverable amount, the asset is impaired accordingly. Prior impairments are also reviewed for possible reversal at each reporting date. When it is not possible to estimate the recoverable amount of an individual asset, an estimate is made of the recoverable amount of the cash-generating unit to which the asset belongs. The cash-generating unit is the smallest identifiable group of assets that includes the asset and generates cash inflows that are largely independent of the cash inflows from other assets or groups of assets.
3.
Employee numbers
The average number of persons employed by the company during the year amounted to
7
(2017:
8
).
4.
Profit before taxation
Profit before taxation is stated after charging/(crediting):
|
|
|
|
2018
|
2017
|
|
|
|
|
£
|
£
|
|
Depreciation of tangible assets
|
|
|
14,451
|
15,062
|
|
Fair value adjustments to investment property
|
|
|
-
|
(
62,381)
|
|
|
|
|
_______
|
_______
|
|
|
|
|
|
|
5.
Tangible assets
|
|
|
|
|
|
|
|
|
|
|
£
|
|
|
|
|
|
|
|
Cost
|
|
|
|
|
|
|
|
|
At 1 July 2017
|
437,764
|
|
|
|
|
|
|
|
Additions
|
12,580
|
|
|
|
|
|
|
|
|
_______
|
|
|
|
|
|
|
|
At 30 June 2018
|
450,344
|
|
|
|
|
|
|
|
|
_______
|
|
|
|
|
|
|
|
Depreciation
|
|
|
|
|
|
|
|
|
At 1 July 2017
|
71,703
|
|
|
|
|
|
|
|
Charge for the year
|
14,451
|
|
|
|
|
|
|
|
|
_______
|
|
|
|
|
|
|
|
At 30 June 2018
|
86,154
|
|
|
|
|
|
|
|
|
_______
|
|
|
|
|
|
|
|
Carrying amount
|
|
|
|
|
|
|
|
|
At 30 June 2018
|
364,190
|
|
|
|
|
|
|
|
|
_______
|
|
|
|
|
|
|
|
At 30 June 2017
|
366,061
|
|
|
|
|
|
|
|
|
_______
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Investment property
Fair value revaluation agreed at the discretion of the directors based upon selling prices of similar properties.
6.
Directors advances, credits and guarantees
|
During the year the directors entered into the following advances and credits with the company:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
2018
|
|
|
|
|
|
|
|
|
|
Balance brought forward
|
Advances /(credits) to the directors
|
Amounts repaid
|
Balance o/standing
|
|
|
|
|
£
|
£
|
£
|
£
|
|
|
|
Mr Peter Saunders
|
(
4,134)
|
-
|
4,134
|
-
|
|
|
|
|
_______
|
_______
|
_______
|
_______
|
|
|
|
|
|
|
|
|
|
|
2017
|
|
|
|
|
|
|
|
|
|
Balance brought forward
|
Advances /(credits) to the directors
|
Amounts repaid
|
Balance o/standing
|
|
|
|
|
£
|
£
|
£
|
£
|
|
|
|
Mr Peter Saunders
|
-
|
(
4,134)
|
-
|
(
4,134)
|
|
|
|
|
_______
|
_______
|
_______
|
_______
|
|
|
|
|
|
|
|
|
|
|