The business began to experience the impact of COVID-19 from March 2020, with a disruption to both the UK and South African
operations. In the UK, the company was able to quickly mobilise its staff to work from home and reduce the impact of government
restrictions and staff absence. Since mid April, the UK business operation has managed to operate near capacity, above 90%. In
South Africa, the contact centre workforce has remained operational from the offices and has experienced some challenge to
maintaining capacity. Whilst the operation has shown strong resilience, capacity has fallen to 75% in periods. Despite these
challenges, the company is in a strong position with no external debt. The directors have undertaken a sequence of COVID-19
scenario modelling, including reviewing working capital requirements, and have concluded that the business has sufficient liquidity to
manage the impact of any reduction in trading as a result of COVID-19.
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